Contact

The public contact address for Zombie AI is support@zombieai.video. Use it for credits, failed or delayed clips, account access, and privacy or terms questions.

Make a clip on the zombie AI video generator, or read the zombie AI video guide.

What to include

• The email on your Zombie AI account, if you have one
• Approximate time of the job, duration, and resolution
• Whether the issue is credits, upload, or the finished file

Do not send photos of people who did not agree to be edited. We do not need a second copy of your source images unless we ask.

Report prohibited content

To report a clip or upload that breaks the AIGC Acceptable Use Policy — sexual or NSFW content, violence or gore, hate speech, unsafe content involving minors, a deepfake or likeness used without consent, or copyright or trademark infringement — email support@zombieai.video with the subject Content report. Signed-in users can open a support ticket and state that it is a content report.

Do not attach copies of suspected child sexual abuse material or non-consensual intimate images. Describe the account, time, and where we can find the job.

Other ways to reach us

Signed-in users can also open a support ticket. Email and tickets go to the same studio team.

We read every message. We do not publish a same-day SLA.